  How long does it take to have a loan in your bank?
It takes about 3 to 5 working days for the required documents to be processed and approved, then you can receive the loan immediately.
|
How can I get in contact with EGB customer service or an account officer?
Simply call our call center 19342, or contact your branch. You can get the branch contacts through the Branch Locator tool on the home page.
|
How can I have an overview of the whole site?
The “Site Map” button, which is at the top of each page in the navigation bar, provides details of all the sections, as well as their content headings. All the links enable you to find the information you are looking for more rapidly.
|
Can anyone else see my account information?
No. EGB's Online Banking service assures you the maximum security, to protect all of the online interactions in an absolutely secure banking environment. Nobody else can see your account information. Only you can access it using your personal PIN and Password. It is safe and secure.
|
Do I have 24/7 Access to my accounts?
Yes. With EGB, you have access to your account anywhere, anytime. Simply log on to egbbank.com.eg and enjoy full access to all your account information.
|
What if I think my credit card number is being fraudulently used or if I don't recognize a merchant listed on my statement?
Please call EGB on 19342 immediately. If you are outside Egypt, just add the code for Egypt.
|
What if my ATM card is lost or stolen?
Please call EGB on 19342 immediately.
|
What are the fees to use an ATM?
As a EGB customer using an EGB ATM card at an EGB ATM machine, there are absolutely no fees. Find the nearest EGB ATM by using the ATM locater search tool on our website.
|
Can I use Online Banking outside of Egypt?
Yes. You can use Online Banking anytime and from anywhere in the world as long as you have access to an Internet connection and an Internet browser.
|
Are my credit card details safe on the Internet?
Yes. Your credit card information is absolutely safe and secure online.
|